Shipping & Returns
What are the delivery options and how long does it take to process an order?
Products available in our online store are shipped within 1-2 business days of payment. We offer several delivery options, including courier and parcel lockers. The cost and delivery time depend on the selected method.
Can I return or exchange purchased jewelry?
Yes, you have 14 days to return or exchange unused jewelry. Personalized and custom-made products (e.g. 585 gold jewelry) are not eligible for returns. For more information, please see the store's regulations.
What should I do if I receive a damaged product?
If you receive damaged jewelry, please contact us immediately and send photos of the product. We will review the complaint within 14 days.
Do you offer gift wrapping?
Yes! We offer elegant boxes that are perfect for a gift, in which each product is packed.
Materials and Personalization
What materials is jewelry made of?
Our jewelry is mainly made of 925 silver. Gold-plated models are covered with 1 micron of gold. We can also make all of our models in gold. Remember that gold products, i.e. made to order, are non-refundable and their delivery time is longer. Contact us if you want to know more details.
Will silver darken over time?
Silver may naturally darken when exposed to air and moisture, but proper care (e.g. storing it in an airtight container and cleaning it regularly) will maintain its shine for a long time.
how to choose the right ring size?
It is best to measure the diameter of a well-fitted ring and compare it with the size chart available on our website. You can also go to a jeweler to precisely measure your finger.
Care and Contact
How to care for jewelry to keep it looking new for a long time?
- Avoid contact with water, perfumes and detergents.
- Store in a separate box or bag.
- Clean with a soft jewelry cloth. For more details, see our jewelry care guide.
How can I contact customer service?
We are available by email. You can also write to us on Instagram, or call us. We try to respond as quickly as possible!
Have any other questions? Write to us, we will be happy to help!
bezpieczne płatności
Transactions are handled with bank-grade security.
Proste zakupy
Our secure checkout is quick and easy to use.
Kontakt z nami
Have questions? Get in touch with us at any time.